Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Justo platform ("Service"), operated by Justo LLC ("Justo", "we", "us", "our"), located at ai.justo.ua. By registering an account or using the Service, you ("Client" or "you") agree to be bound by these Terms. If you do not agree, do not use the Service.

Justo is a business-to-business (B2B) SaaS platform. These Terms apply to hotel businesses and their authorized representatives. Individual hotel guests interacting with the AI agent are not parties to these Terms.

2. Description of Service

Justo provides hotels with:

• An AI agent that automatically handles guest inquiries via Instagram Direct Messages, Facebook Messenger Page messages, and WhatsApp Business messages
• A web-based admin panel (ai.justo.ua) for managing conversations, knowledge base, and agent settings
• A website chat widget that can be embedded on the hotel's website
• Human handoff functionality allowing managers to take over conversations from the AI

The Service integrates with the Meta Instagram Messaging API, Facebook Messenger Platform, and WhatsApp Cloud API. Use of the Service is subject to Meta's Platform Terms in addition to these Terms.

3. Account Registration and Access

• You must provide accurate and complete information when creating your account
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately at info@justo.com.ua if you suspect unauthorized access to your account
• Each hotel property requires a separate account and channel connection
• You must be an authorized representative of the hotel to connect its Instagram Business account, Facebook Page, or WhatsApp Business number

4. Permitted Use and Restrictions

4.1 Permitted use

• Use the Service to automate and manage guest communication for your hotel
• Connect your hotel's own Instagram Business account, Facebook Page, or WhatsApp Business number via Meta authorization/setup flows
• Configure the AI agent's knowledge base with accurate information about your hotel
• Allow your staff to access the admin panel to manage conversations

4.2 Prohibited use

You must not use the Service to:

• Violate any applicable laws or Meta's Platform Terms
• Send spam, unsolicited messages, or misleading content to guests
• Collect or store guest data beyond what is necessary for legitimate hospitality purposes
• Attempt to reverse-engineer, decompile, or extract the source code of the platform
• Resell or sublicense access to the Service without written permission from Justo
• Connect Instagram accounts, Facebook Pages, or WhatsApp Business numbers you do not own or have authority to manage
• Use the AI agent to make legally binding commitments on behalf of the hotel without human review

5. AI Agent — Important Limitations

• Justo is not responsible for AI responses that contain inaccuracies, hallucinations, or misunderstandings
• You are responsible for ensuring the knowledge base content you provide is accurate and up to date
• Final booking confirmations and pricing commitments must be verified by hotel staff
• The AI agent communicates in the language of the guest — you are responsible for reviewing multi-language accuracy

6. Meta Messaging Integrations

• By connecting your Instagram account, Facebook Page, or WhatsApp Business number, you authorize Justo to receive and send messages on behalf of that connected business account using Meta messaging APIs
• You must comply with Meta's Platform Terms, Instagram's Community Guidelines, WhatsApp Business Platform policies, and all applicable Meta policies
• Justo acts as a technology provider under Meta's Platform Terms
• You may disconnect your Instagram, Facebook Page, or WhatsApp connection at any time from the admin panel settings
• Upon disconnection, Justo will delete your access tokens and unsubscribe from webhook events within 24 hours

7. Data and Privacy

• Justo's processing of personal data is governed by our Privacy Policy available at ai.justo.ua/privacy-policy
• By using the Service, you acknowledge and agree to the Privacy Policy
• You are the data controller for guest data collected through your hotel's Instagram account, Facebook Page, WhatsApp Business number, or website widget. Justo acts as a data processor on your behalf
• You are responsible for informing your guests that their messages are processed by an AI system
• You must not instruct Justo to process guest data in a manner that violates applicable data protection laws

8. Subscription and Payment

• The Service is provided on a subscription basis. Current pricing is available at justo.ua
• Subscriptions are billed in advance for the period selected (monthly or annual)
• Fees are non-refundable except as required by applicable Ukrainian law
• We reserve the right to change pricing with 30 days' notice to your registered email
• Failure to pay may result in suspension of your account and disconnection of connected messaging integrations

9. Intellectual Property

• The Justo platform, its code, design, trademarks, and all proprietary technology remain the exclusive property of Justo LLC
• You retain ownership of your hotel's knowledge base content and guest conversation data
• You grant Justo a limited, non-exclusive license to process your content solely to provide the Service
• Justo does not use your hotel's data or guest conversations to train AI models

10. Uptime and Service Availability

Justo targets 99% monthly uptime for the core messaging service. Planned maintenance will be announced at least 24 hours in advance via email. Justo is not liable for downtime caused by Meta's API outages, which are outside our control.

11. Termination

• Either party may terminate the agreement with 30 days' written notice
• Justo may suspend or terminate your account immediately for material breach of these Terms, non-payment, or violation of Meta's Platform Terms
• Upon termination, your access to the admin panel will be disabled and your data will be deleted within 30 days, except where retention is required by law
• You may export your conversation history from the admin panel before termination

12. Limitation of Liability

To the maximum extent permitted by applicable law, Justo's total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to Justo in the three (3) months preceding the claim. Justo is not liable for indirect, incidental, or consequential damages, including lost revenue or data loss resulting from AI agent errors, Meta API outages, or unauthorized account access.

13. Governing Law

These Terms are governed by the laws of Ukraine. Any disputes shall be resolved in the courts of Kyiv, Ukraine. For matters involving Meta's Platform, Meta's own terms and dispute resolution mechanisms may also apply.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be notified by email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms: info@justo.com.ua

Platform: ai.justo.ua | Company: Justo LLC, Kyiv, Ukraine

Justo Terms of Service | Version 1.0 | April 2026 | ai.justo.ua/terms