Data Deletion
How to request deletion of your data from Justo
This page explains how hotel clients and their guests can request deletion of personal data stored by Justo, and how Justo handles automated data deletion requests from Meta.
1. For Hotel Clients (business users)
1.1 Delete your Justo account
To permanently delete your hotel's Justo account and all associated data:
- Log in to your admin panel at ai.justo.ua
- Go to Settings → Account → Delete Account
- Confirm the deletion by entering your password
- Your account, knowledge base, conversation history, and access tokens will be deleted within 30 days
Alternatively, send a deletion request by email to info@justo.com.ua from your registered email address with the subject line: "Account Deletion Request — [your hotel name]".
1.2 Disconnect Instagram or WhatsApp only
To disconnect your Instagram account or WhatsApp Business number without deleting your Justo account:
- Go to Settings and disconnect the relevant Instagram or WhatsApp channel
- Your Meta access token for that channel will be deleted immediately
- Justo will unsubscribe from webhook events within 24 hours
- Conversation history will be retained until you request account deletion or your subscription ends
1.3 What gets deleted
| Data type | Deleted when | Retention after request |
|---|---|---|
| Instagram / WhatsApp Meta access token | On channel disconnect or account deletion | Immediately |
| Webhook subscriptions | On channel disconnect where supported by Meta | Within 24 hours |
| Guest message history | On account deletion | Within 30 days |
| Hotel knowledge base | On account deletion | Within 30 days |
| Account credentials and settings | On account deletion | Within 30 days |
| Server logs (anonymized) | Automatic schedule | 90 days max |
| Encrypted backups | Automatic purge | 30 days after primary deletion |
2. For Guests (end users who messaged the hotel)
If you are a hotel guest and want to request deletion of your messages from Justo's system:
- Email info@justo.com.ua with subject: "Guest Data Deletion Request"
- Include: your Instagram username or WhatsApp phone identifier and the name of the hotel you messaged
- We will verify the request and delete your message history within 30 days
- We may ask you to confirm your identity before processing the request
3. Meta Automated Data Deletion (for Meta reviewers)
As required by Meta's Platform Terms, Justo provides an automated Data Deletion Callback endpoint. When a user removes Justo's app from their Facebook account settings, Meta sends an automated deletion request to this endpoint.
| Parameter | Value |
|---|---|
| Callback URL | https://ai.justo.ua/meta/data-deletion |
| Method | POST |
| Input | signed_request parameter containing the Facebook User ID |
| Action | Justo decodes the signed_request, identifies all data associated with the user, marks it for deletion, and queues it for removal within 30 days |
| Response | { "url": "https://ai.justo.ua/meta/deletion-status?id={confirmation_code}", "confirmation_code": "{unique_code}" } |
| Status check | Users can verify deletion status at the URL returned in the response |
4. Contact
For any data deletion requests or questions: info@justo.com.ua
We respond to all deletion requests within 5 business days.
Justo Data Deletion Policy | Version 1.0 | April 2026 | ai.justo.ua/data-deletion